MEDTASKER
CLINICAL
MANAGEMENT APP

GOAL

The goals of this project are to streamline task management and communication across various clinical and non-clinical flows in hospitals and allied health settings. The specific focus is on addressing complications arising from poor data handling at the source level, minimizing design and development debt, and improving overall efficiency.

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CHALLENGE

User-side concerns include general notification fatigue and limited visibility over staff availability and team capacity in high-stress environments, where time-sensitive decisions need to be made. Technical challenges involve integrating with various databases and third-party applications, ensuring patient and data security, and working within hospital firewalls. Desired outcomes include automating task flows, creating and sending clinical and non-clinical tasks for different personas, and facilitating easy and efficient task management with integrated hospital staff and patient databases. Other features include configurable task types and locations to reduce cognitive overload, managing individual and team tasks based on factors like team, location, urgency, and creation date, and post-task actions such as acknowledgment, completion, handover, forwarding, and adding events. Maintaining task history logs for clinical trial purposes and incorporating chat functionality are also important. Managing user profiles with assigned teams, campuses, and availability status is crucial.

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RESEARCH METHOD

To achieve these objectives, the following research methods will be employed:

• Quantitative and Qualitative Research: Surveys and interviews to gather insights into user preferences, pain points, and communication needs.

• Stakeholder Interviews: Engaging with healthcare professionals and administrators to understand their requirements and challenges.

• Problem Discovery Workshop: Workshops involving techniques such as priority matrix, task analysis, persona development, and card sorting to identify and prioritize design challenges.

• Competitor Analysis: Analyzing existing solutions in the market to identify best practices and areas for improvement.

• User Interviews: In-depth interviews with users to understand their workflows, challenges, and communication needs in clinical and non-clinical settings.

• Affinity Mapping: Organizing research findings and insights into themes and patterns to identify common user needs and pain points.

• Usability Testing: Conducting moderated and unmoderated tests to evaluate the effectiveness and ease of use of the solution.

• Heatmap Analysis: Using heatmap analysis to understand user interaction patterns and identify areas of interest or potential usability issues.

• Expert Review: Engaging domain experts to provide feedback and recommendations on the solution design.

• Market Analysis: Analyzing the healthcare market landscape, trends, and user expectations to inform design decisions.

• Customer Journeys: Mapping out user journeys across clinical and non-clinical flows to identify pain points and opportunities for improvement.

 

 

SOLUTION

Our solution aims to streamline task management and communication across clinical and non-clinical workflows in hospitals and allied health settings. By addressing complications arising from poor data handling, minimizing design and development debt, and enhancing efficiency, we will provide healthcare professionals with a user-friendly platform that optimizes their productivity and improves patient care.

Key Features:

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Task Management:

• ​Automated Task Flows: Tasks can be created and sent to various personas, including doctors, nurses, non-clinical staff, and allied health professionals, streamlining task allocation and assignment.

• Configurable Task Types and Locations: Users can easily define task types and locations, reducing cognitive overload and ensuring tasks are directed to the appropriate individuals or departments.

• Individual and Team Task Views: Users can view their tasks based on their assigned team, location, patient, urgency, and creation date, allowing for efficient task prioritization and management.

• Post-Task Actions: Users can acknowledge, accept, complete, hand over, forward, or add events to tasks, facilitating seamless task handoffs and ensuring comprehensive task tracking.

• Task History Logs: Detailed task history logs are maintained for clinical trial purposes, allowing for accurate auditing and tracking of task-related activities.

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Communication:

• Seamless Communication Channels: Built-in chat functionality enables healthcare professionals to communicate and exchange timely and accurate information within the platform, reducing the need for external communication channels.

• Real-Time Availability and Capacity Tracking: Users have visibility over staff availability and team capacity, minimizing delays in decision-making and optimizing task allocation in high-stress environments.

• Notifications and Alerts: Notifications are intelligently managed to reduce notification fatigue, delivering relevant and actionable information to users based on their roles and responsibilities.

 

Data Security and Compliance:

• Robust Security Measures: The solution implements advanced security protocols to ensure the protection of patient information and compliance with privacy regulations.

• Integration with Hospital Infrastructure: The platform is designed to work seamlessly within hospital firewalls and integrates with various databases and third-party applications while maintaining data security and integrity.

• Analytics Integration: Integration with third-party analytics applications allows for monitoring key performance metrics, enabling data-driven decision-making and continuous process improvement.

 

 

DELIVERABLE

Our comprehensive deliverables encompass all aspects of the project, supporting the goal of streamlining task management and communication while addressing specific challenges and objectives. Here's a concise summary:

1. Information Architecture: Structuring the platform's information to ensure intuitive navigation and organized content presentation.

2. Persona: Development of user personas to guide design decisions and enhance user-centered design.

3. Wireframes: Visual representations of the platform's layout and functionality, providing a blueprint for the user interface.

4. Usability Testing Report: Summarizing insights and recommendations from usability testing sessions to improve user experience.

5. User Interface (UI) Design: Detailed visual designs incorporating branding elements, typography, colors, and imagery for a polished user interface.

6. Interactive Components: Design and implementation of engaging interactive elements, like dropdown menus, forms, buttons, and modals.

7. Design Iterations: Iterative revisions based on stakeholder, user, and usability testing feedback to refine the design.

8. Accessibility Guidelines: Recommendations to ensure the platform meets accessibility standards, considering factors like color contrast, screen reader compatibility, and keyboard navigation.

9. Implementation Support: Collaborating with the development team to provide guidance during implementation, ensuring accurate translation of the design.

10. Documentation: Comprehensive documentation covering design rationale, user flows, and guidelines for maintaining and updating the solution.

11. Deployment Support: Assisting with a smooth transition and successful implementation of the solution during the deployment phase.

12. Training Materials: Creation of user manuals or video tutorials to support healthcare professionals in effectively using the solution.

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RESULT

The implementation of our streamlined task management and communication platform has delivered exceptional results, revolutionizing performance metrics, user experience, and overall efficiency in healthcare settings. Here are the key outcomes:

• Retention Rate: An impressive average increase of 45% in user retention. The intuitive and user-friendly platform keeps healthcare professionals engaged with its ease of use, efficiency, and time-saving features.

• Time Spent: An average reduction of 75% in time spent on administrative tasks. Task flows automation and improved communication channels enable healthcare professionals to prioritize patient care, boosting productivity and time management.

• Ease of Use: A seamless user experience with our user-centric design approach and integrated tasks and communication. An impressive 85% of users have reported that they can effortlessly navigate the platform, access relevant information, and perform tasks without extensive training or support.

• Navigation Improvement: Improved navigation with a well-structured information architecture and intuitive user interface. A resounding 95% of users have reported that they easily locate and access the required information, streamlining task management workflows and minimizing frustration.

• Overall Usability: Healthcare professionals efficiently perform tasks, collaborate with colleagues, and access critical patient information, resulting in enhanced user satisfaction and improved overall usability.

• Reduced Fatigue: Users receive relevant and timely notifications tailored to their roles and responsibilities, minimizing distractions and allowing them to focus on critical tasks.

• Accessibility: Our commitment to inclusivity ensures accessibility standards are prioritized, enabling healthcare professionals with disabilities or impairments to easily access and use the platform. Equal participation and usability for all users are promoted.