LM FACILITY
MANAGEMENT
APP

GOAL

The ultimate goal was to develop a comprehensive planning and management application that brings together government facility managers, residents, and contractors involved in government housing maintenance. This application serves as a centralized platform for effective management and planning purposes.

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CHALLENGE

Government housing maintenance management is complex and time-consuming, requiring close collaboration among multiple stakeholders. The challenge lies in streamlining workflows, improving efficiency, and enhancing the user experience for system administrators, residents, contractors, and government bodies involved in the process. Extensive research has revealed that intuitiveness and ease of use are critical factors for the app's success, considering the limited time available for administrative tasks.

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OBJECTIVE

The key objective is to streamline workflows and enhance efficiency by creating a comprehensive dashboard that accelerates processes using smart forms and tables.

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RESEARCH METHOD

To develop a successful solution, a combination of quantitative and qualitative research methods were employed, including stakeholder interviews, problem discovery workshops, competitor analysis, user interviews, affinity mapping, usability testing, heatmap analysis, expert review, market analysis, and customer journey mapping.

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SOLUTION

Contractor Dashboard:

• Contractors have access to a user-friendly dashboard that allows them to view and sort job orders based on configurable criteria.

• They can access order details, including descriptions, timeframes, locations, contacts, special requirements, and other necessary information, all in one place.

• Contractors can create, edit, and send comprehensive and detailed orders, scopes, and quotes, with the ability to attach images for reference.

• They can accept or reject job orders or inspection requests and send payment requests through the dashboard.

 

Admin Dashboard:

• The admin dashboard simplifies the process of managing orders, scopes, quotes, payments, inspections, defects, and maintaining contractor and resident databases.

• Administrators can efficiently track and oversee the entire maintenance process, ensuring smooth coordination among stakeholders.

 

 

DELIVERABLE

The following deliverables were produced during the project: personas representing different user types, information architecture and site map for intuitive navigation, wireframes showcasing the layout and structure of the application, user stories to capture user requirements and scenarios, hi-fidelity clickable prototype for realistic interaction testing, style guide for maintaining visual consistency, design libraries, systems, and toolkit for efficient design implementation.

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RESULT

By addressing the challenges and incorporating user-centric design principles, the planning and management application has successfully streamlined workflows and enhanced efficiency for government housing maintenance. The comprehensive dashboard, intuitive interfaces, and seamless collaboration among stakeholders have significantly improved the overall user experience. The positive results demonstrate the effectiveness of the solution in meeting the goals of the project.

• Completion rate: 98%

• Surveyed users reported a 50% or more improvement in their efficacy by using the application.

 

 

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